In tandem with the "accessibility policy" idea, an organization needs to foster and nurture accessibility champions, starting with leadership. Leaders need to understand why accessibility is critical for their organization and have the tools to create and support an effective accessibility policy. Then additional champions need to be identified and nurtured throughout the organization. They need to have the training, resources, and permission to help their peers implement the relevant policies and procedures that make accessibility possible.
While accessibility must be baked into all ICT development and procurement processes, employees need to know who they can count on for advice, information, and resources to do their jobs effectively.